Last updated: October 30, 2025
Thank you for visiting and shopping at Graphics Concept (“we,” “our,” “us”). This Shipping & Delivery Policy explains how we deliver our products and services purchased through https://graphicsconcept.shop/ (the “Site”).
1. Nature of Our Products
Graphics Concept specializes in digital graphic design products and services. Therefore, all orders are delivered digitally — no physical shipping is required.
You will receive your purchased products or design files via email download link or direct account access on our website (depending on the product type).
2. Delivery Timeframes
a. Instant Digital Downloads
For ready-made templates, graphics, or digital files:
- Delivery is instant after payment confirmation.
- You will receive an email containing a download link within a few minutes of purchase.
- If you do not receive your file within 30 minutes, please check your spam or junk folder.
b. Custom Design Services
For custom or personalized graphic design projects:
- Delivery timelines vary depending on the project scope and complexity.
- Typical turnaround time: 3–10 business days, unless otherwise specified during the order process.
- You will be updated regularly on your project’s progress and delivery status.
3. Delivery Method
All digital products are delivered electronically through one or more of the following methods:
- Download link sent to your registered email address
- Direct download from your account on graphicsconcept.shop
- Delivery via cloud-based file transfer (e.g., Google Drive, Dropbox, or WeTransfer for large files)
Please ensure that your email address is correct at checkout to avoid delivery issues.
4. Failed or Delayed Deliveries
If you do not receive your digital order within the expected timeframe:
- Check your spam/junk mail folder.
- Verify that your email address was entered correctly during checkout.
- Contact us at support@graphicsconcept.shop with your order number, and we’ll resend the download link or file promptly.
For custom design services, delays may occasionally occur due to revisions or client feedback cycles. You’ll be notified immediately if any delay is expected.
5. International Access
Our digital products and services are available worldwide, and there are no shipping fees.
However, please note that payment processing and email delivery times may vary slightly based on your location and internet connection.
6. Order Confirmation
Once your payment has been processed successfully, you will receive:
- An order confirmation email, and
- A delivery email containing the download link or project delivery details.
If you do not receive either email, please contact our support team.
7. Contact Us
If you have any questions about your order, delivery, or access to your files, please contact us at:
📧 Email: support@graphicsconcept.shop
🌐 Website: https://graphicsconcept.shop/